Postage & Packing costs are calculated according to weight, you will have the option before checking-out to choose between ordinary and insured methods. Any orders over 500g in weight will only be sent via an insured option.

Overseas customers: All orders are sent by airmail, I do not ship via surface.

Returns
Made to order items cannot be returned. Some other stock items (such as beads, etc) can be returned within 7 days in new condition for a full refund excluding the cost of postage - the buyer shall be responsible for all return costs.

Privacy
Gina-B Silkwork will not sell, trade, or otherwise share our customer's information with any third party. Any emails sent will only be to notify customers of new or sale items, important shop update information, or to confirm/acknowledge orders received.

Payments
Payments in UK Pounds Sterling only.
The preferred method of online payment is by PayPal, but I can accept cheques - in Pounds Sterling, drawn on a UK bank - or Pounds Sterling Postal orders, sent at customer's risk.
You do not need a PayPal account to order - I can accept credit card payments through PayPal.
All cheque payments, including eChecks via PayPal, must clear prior to work commencing/despatch.

Please note that as all items are hand-crafted, there may be slight differences, imperfections, etc in items in keeping with the nature of hand-crafted items.

Silk Colours
Due to the limitations of reproduction and screen resolutions, the silk colours shown may not be exact and should only be used as a guideline. If you require an exact or close colour match, please supply me with a sample of the fabric you would like to match.
As a standard, all silk is commercially dyed. If you require hand dyed silk, please contact me.

Care
Fine silk can easily be snagged; avoid contact with rough edges (such as a broken fingernail, or snagged metal fittings). Small snags can sometimes be gently pushed back into the weave using a smooth needle.
When fittings have been added, use acid-free tissue paper to wrap the fittings when storing; this will help to stop any rough edges of metal snagging the silk.
Although the commercially dyed colours are colour fast, you should keep the silk out of direct sunlight, which will in time, fade the silk. Hand dyed colours will fade, so avoid contact with direct sunlight at all times.
Wash gently in lukewarm water, with a soap recommended for fine silk. Hang to dry, gently reshaping the item. Do not hang above direct heat; this can cause the silk to become stiff. If fitted with permanent fittings, it is recommended that cleaning be done by a specialist, to avoid damage to the fittings, or metal cleaners staining the silk. Likewise, tassels should be cleaned by a specialist cleaner. Blow to remove surface dust, and revive a flat skirt by twirling over the steam of a kettle. Buttons should be removed prior to washing the garment.

Girdles:
Care should be taken when adding fittings. It is possible to pull warp threads when pushing through rivets or pins. If this happens, the weave can usually be reshaped by removing the pin/rivet, and gently pulling the girdle either side of the snag. (In a similar way to that when a knit snags). It is recommended that when buckle fittings are added, that the rivets/pins are smooth edged, and where possible, a guide hole is pushed through the silk using a blunt, smooth item, such as an awl or tapestry needle, taking care to spread the warp threads, not pull them.
If heavy fittings are being added to the girdle, you may wish to re-enforce the area where the rivets are attached. Buckram, linen or other stiff fabric can be used; some fitters have used fine leather.

Wholesale Orders
Please contact me if you require a large order or would like information on wholesale terms (only available for bona fide costumiers, etc).

Commissions

In the first instance, please contact me, outlining what it is you are looking for. Try to include as much information as you can (including any deadlines you may have), as this will enable me to give you a better idea of costs from the outset. After discussion, I will then be able to provide you with a quotation, timescale, and deposit structure. (I usually require 50% prior to commencement of work).

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error (or error in pricing or product information received from our suppliers), we shall have the right to refuse or cancel any orders placed for the incorrectly listed product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment received. If payment has been received, a refund will be given.

Prices subject to change without notice

Copyright
All images - including shop icons and buttons - remain the property of Gina-B Silkwork unless otherwise stated, and may not be reproduced.